Privacy policy                


Privacy policy in accordance with section 10 of the Personal Data Act (523/99).

Controller of the file
Biolan Oy, Novarbo Oy, Biolan Ekoasuminen Oy, Favorit Tuote Oy (Biolan Group, Finland) Lauttakyläntie 570 27510 Eura

Processor of the file
Customer service/ Biolan Oy
570 27510 Eura

Name of the data file
The customer register of Biolan Group (Finland)

The purpose of data processing
The purpose of processing the data is to enable the management and maintenance of the customer relationship between Biolan Group (Finland) and the customer communication, and marketing. The data in the data file may be used by Biolan Group (Finland) in their own direct marketing, unless the customer has prohibited direct marketing.

Description of the data subject group
The data file contains personal data on customers.

Description of data related to data subjects

The data file may contain the following data:

  • A person’s first and last name
  • personal ID code
  • Address
  • Phone number
  • Mobile phone number
  • E-mail address
  • Account number
  • Information on processed orders
  • Direct marketing consents

Regular sources of information

  • contact forms on the website
  • e-mail
  • warranty registration form
  • newsletter subscription
  • surveys and prize draws
  • Phone
  • online shop
  • sales and marketing events

Contact and customer data may also be collected through various marketing campaigns. A ban on marketing will be saved based on the expressed objection of the customer.

Data retention
The data is retained as long as is necessary for customer services for each purpose of use.

Regular disclosure of data
The data is disclosed or transferred to third parties only on the grounds of statutory notification obligation, such as arising from the customer’s own request or a request made by an authority under law.

Transferring data outside the EU/EEA
Data is not transferred outside the European Union or European Economic Area.

Data security
The controller monitors the safety and integrity of its data systems and files through technical measures standardly used in business operations. Accessing the register requires a personal username or password, which is only given to a staff member of the controller, or a third-party service provider acting on behalf of the controller, in whose position or role the above-mentioned access rights and processing of personal data are necessary.  All personnel processing personal data are bound by secrecy and confidentiality.

Access to information
The data subject has the right to obtain information on the personal data concerning him/her, which Biolan is processing, and to obtain a copy of such personal data. The request for the information must be submitted by e-mail or in writing addressed to the processor of the file (see under Processor of the file) or by visiting the office (Lauttakyläntie 570, 25519 Eura).

Correcting your data
The processor of the file shall rectify, erase or supplement any personal data that is inaccurate, unnecessary, incomplete or outdated either on their own initiative or at the request of the data subject. The data subject is required to contact the Processor of the file in writing to rectify any information (see under Processor of the file).